Privacy

Information We Collect

Depending on how you interact with SANCTUM, we may collect information such as:

• Your name, email address, phone number, and other contact information
• Information submitted through membership applications, tour requests, support forms, or waivers
• Membership, pass, and account information
• Information necessary to provide and manage facility access
• Basic website usage and technical information, such as device, browser, or analytics data

Please only provide information that is relevant to your request.

How We Use Your Information

We may use your information to:

• Respond to inquiries and support requests
• Review membership applications
• Schedule tours or appointments
• Establish and administer memberships and facility access
• Process purchases and day passes
• Maintain waivers and membership records
• Communicate important information about your membership or SANCTUM services
• Maintain the security and operation of our website and facility

Payments

Payment information entered during checkout is processed through our third-party payment provider. SANCTUM does not directly store complete payment card information submitted through the payment processor.

Service Providers

We may use trusted service providers to operate portions of our business, including payment processing, website hosting, membership administration, background checks, communications, and facility access systems. These providers may process information as necessary to provide their services to SANCTUM.

SANCTUM does not sell your personal information.

Facility Access

SANCTUM may use electronic access-control technology to provide secure member entry. Information associated with your access credentials is used for facility access, security, and membership administration.

If SANCTUM introduces biometric identification or similar technology, any additional notices or consents applicable to that technology will be provided separately.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including membership administration, legal or accounting requirements, security, and resolving disputes.

Security

We take reasonable administrative and technical measures to protect the information entrusted to us. However, no website, electronic system, or method of transmission can be guaranteed to be completely secure.

Your Information

You may contact us to request access to or correction of personal information you have provided to SANCTUM, or to ask questions about how your information is handled.

Email: Founder@sanctum.fitness